Delivery Policy

At Zoepetery Clocks, we are committed to providing reliable and transparent shipping services for all orders placed through zoepetery.com. This Delivery Policy outlines the terms and conditions related to order processing, shipping timelines, costs, and related matters.

Order Processing

All orders are processed within 1–3 business days after payment confirmation. Orders are processed Monday through Friday, excluding public holidays. During peak seasons or promotional periods, processing times may be slightly extended. Customers will receive an order confirmation email immediately after purchase and a shipping confirmation email once the order has been dispatched.

Please ensure that your shipping information is accurate and complete at checkout. Zoepetery Clocks is not responsible for delays or losses resulting from incorrect or incomplete address details provided by the customer.

Shipping Timeframes

Estimated delivery times typically range between 7–15 business days, depending on the destination country and local customs processing procedures. Delivery times are estimates only and are not guaranteed. External factors such as customs inspections, severe weather conditions, logistics disruptions, or carrier delays may impact shipping times.

International orders may be subject to customs clearance procedures, which can cause additional delays beyond our control.

Shipping Fees

Shipping fees, if applicable, are calculated at checkout based on the destination and order value. From time to time, Zoepetery Clocks may offer promotional free shipping on eligible orders. All shipping charges will be clearly displayed before order confirmation.

Customs Duties and Taxes

For international shipments, customs duties, import taxes, and related fees may apply depending on the regulations of the destination country. These charges are the responsibility of the customer. Zoepetery Clocks does not control or predict customs fees and cannot be held responsible for additional charges imposed by customs authorities.

Tracking Information

Once your order is shipped, you will receive a tracking number via email. Tracking information may take several days to update after dispatch. Customers are encouraged to monitor shipment progress using the tracking details provided.

Delivery Issues

If your order has not arrived within the estimated timeframe, please contact us at assistanceconnect@zoepetery.com. We will coordinate with the shipping carrier to investigate the issue. Claims regarding lost or undelivered packages must be submitted within 30 days of the shipment date.

Zoepetery Clocks is not liable for delays caused by circumstances beyond our reasonable control, including but not limited to carrier disruptions, customs inspections, or force majeure events.

Damaged or Incorrect Items

If you receive a damaged or incorrect clock, please notify us within 7 days of delivery. Customers may be required to provide photographic evidence to facilitate resolution. Upon verification, we will arrange a replacement or refund in accordance with our return policy.

By placing an order on zoepetery.com, you acknowledge and agree to the terms outlined in this Delivery Policy.